Volunteering is mostly easy. Sometimes I am faced with people who seriously need a chaplain. I try hard to explain I'm not a chaplain or a priest.
Today a woman wanted to confess her sins. I asked if she is Catholic. She said she is Baptist. I told her to confess her sins to God. Nobody else needed to hear. I ended up getting to hear it anyway. So then I asked if I could pray with her and tried to get her on a higher note.
She desperately asked if God could heal her. I had to say I thought He could but it might not be His plan. But He could help her bear her burdens. Listening to the heartache of others is the most difficult part of volunteering. None of this was short and she was crying. I didn't feel very helpful.