I have been a member of audible for years and have gotten some books I was disappointed with. I recently noticed that it is possible to return books. For example, I decided to start getting the Lois McMasters Bujold Miles V. series. Well, the first one was a prequel. I have read it and have no interest in ever reading it again or listening to it even once. I didn't realize it was the one about the quaddies until I was listening to it. I had returned one before that was abridged and I meant to get unabridged. I didn't notice until I was listening to the abridged version...the plot was there but the character development wasn't. They let me switch.
This time I asked how could I just get rid of some books that I didn't like and didn't want taking up space on my iPod and didn't want to get again when I synced. The nice man took them off and gave me credits for them even though it was over a year ago.
I am seriously a pleased customer.